Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches

Guillaume Lamé (1) , Tu Anh Duong , Marija Jankovic (1) , Julie Stal-Le Cardinal (1) , Oualid Jouini (1)

1 LGI - Laboratoire Génie Industriel - EA 2606

Better care coordination is a crucial objective to answer to the rising complexity of healthcare and the associated increase in costs. Process-based organizations is a widely recommended method for achieving this goal. In this article an initiative of implementing a care process in a French public hospital group is analyzed. The procedure to design the care process is documented and the official care process is compared to the current situation in a hospital. This analysis shows how important local parameters are in such projects. The shortcomings of the approach are identified and propositions to overcome these issues are made.

Keywords: Healthcare management; care coordination; case study; care pathways; hospital management

Domains: Engineering Sciences [physics]; Other

Guillaume Lamé, Tu Anh Duong, Marija Jankovic, Julie Stal-Le Cardinal, Oualid Jouini. Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches. International Conference on Complex Systems Design & Management, CSD&M 2015, Nov 2015, Paris, France. pp.107-118, ⟨10.1007/978-3-319-26109-6_8⟩. ⟨hal-01233987⟩